Registration Guide - One Force, One Voice
A step-by-step walkthrough to help veterans, pensioners, and volunteers register effortlessly on our portal.
Detailed Step-by-Step Instructions
Choose the appropriate registration card at the top of the form based on your role:
- Self Registration: For veterans inputting their own profile.
- Another Veteran: For inputting profile on behalf of a veteran without digital access.
- Family Pensioner: For direct pensioners/widows receiving central/state military pensions.
- Widow / Dependent: Specifically for spouses, widows, and direct dependents of ex-servicemen.
- Volunteer Registration: For active ex-servicemen joining as verifiers to check and register other veterans. Note: An active WhatsApp-enabled mobile number is mandatory as verification is done via WhatsApp OTP.
Provide the basic demographic details in Section 1:
- Mobile Number: A unique 10-digit number. Duplication checks are executed in real-time. WhatsApp Number Warning (Volunteers Only): Volunteers must register with an active WhatsApp mobile number. A 6-digit verification code is sent via WhatsApp to verify the number.
- Full Name: Enter your name matching military records.
- Father / Husband Name, DOB, Gender, and Email.
- PAN Card & Photograph: 10-digit PAN details and passport photograph upload (Max 10MB, JPG/PNG).
- Preferred Volunteer Helper (Optional): For Self, Pensioner, and Widow/Dependent registrations, you can optionally select a verified volunteer helper from the dropdown to assign your profile to their dashboard for assistance.
Aadhaar and document audits ensure secure user records:
- Aadhaar Self-Verification API Delay: Due to software implementation (API) integration delays, real-time Aadhaar self-verification/OTP checks are temporarily disabled for guest or self-registering users. This will be updated and enabled later.
- Manual Entry: Ex-servicemen and family pensioners register by manually entering their 12-digit Aadhaar number (locally validated using the Verhoeff algorithm) without requiring an OTP or DigiLocker challenge.
- Physical Verification Protocol: An authorized volunteer helper or staff member will physically check the registrant's Aadhaar card, PAN card, and Service ID documents. Once checked, they will manually update the verification status on the portal.
- Authorized Verifiers: The DigiLocker and Online OTP verification systems are reserved for authorized volunteers and staff members to use during document audit reviews.
- WhatsApp OTP Verification (Volunteers Only): Once contact details are submitted, volunteers must enter the 6-digit OTP code received via WhatsApp to verify their mobile number.
Input your current residential details in Section 2:
- Door Number, Street/Locality, and Village/Town.
- Taluk (Subdivision) and State.
- District: Select from the dropdown of Tamil Nadu's 38 official districts.
- 6-digit Pincode.
Provide official military statistics in Section 3 & 4:
- Service Branch: Army, Navy, Air Force, Coast Guard, or Territorial Army.
- Rank: Choose your retired rank (this dropdown activates dynamically based on the service branch).
- Service Number: Enter your official military ID number.
- Trade, Enrolment/Discharge Years, and Unit/Regiment.
- PPO Number & Pension Type: Specify the PPO number and type (e.g. Service/Family/Disability) if applicable.
Final steps to secure and finish your entry:
- Create Password: Input a secure password. You will use your mobile number and this password to log in later.
- Volunteer Documents: For volunteers, upload a scanned copy of your Service ID Card (mandatory). Optional uploads include Aadhaar Card and PAN Card (PDF/PNG/JPG up to 10MB).
- Click **Submit Registration** to save.
Volunteers play a critical role as verifiers in the system. Because they are granted access to register and audit offline veteran profiles, their registration flow requires strict compliance:
- Step 1: Select Volunteer Registration: Start by clicking the Volunteer Registration card at the top of the form.
- Step 2: WhatsApp OTP Verification (Mandatory): Enter your 10-digit mobile number. Important: You must register using an active WhatsApp-enabled number. Click Send OTP, retrieve the 6-digit verification code from your WhatsApp, and enter it to authorize your mobile number.
- Step 3: Aadhaar Identity Verification (Mandatory): Enter your 12-digit Aadhaar number, check the consent statement, and click Verify to initiate the DigiLocker flow. Use test OTP
123456in local sandboxes. Upon success, your name, gender, DOB, and residential details are retrieved and auto-filled. - Step 4: Military Service Particulars: Provide your Service Branch, Rank (dropdown dynamically filters based on branch), official Service Number, Trade, Enrolment/Discharge years, and last Unit/Regiment.
- Step 5: Scanned Document Uploads (Mandatory ID Card): In Section 5, upload a scanned copy of your official Service ID Card (PDF, JPEG, or PNG up to 10MB). Scans of Aadhaar and PAN cards are optional but recommended.
- Step 6: Credentials Creation: Input a secure password that you will use along with your mobile number to access your account.
- Step 7: Admin/Staff Approval Pipeline & Lead Assignment: Upon submission, your account status is set to Pending. Portal administrators or Staff members will inspect your uploaded Service ID Card. Once verified, they will approve your account, activating your Volunteer Dashboard. Once approved, the volunteer can view:
- All veteran records registered directly by them.
- Veterans who selected them as their Preferred Volunteer Helper during registration.
- Veteran profiles (leads) manually assigned to them by Staff or Administrators using inline dropdowns on Search/Reports.
Security & Privacy
Our portal ensures state-of-the-art protection of identity records. Aadhaar details are never stored in plain text; they are protected at rest using symmetric **AES-256-CBC** encryption. Only masked representations (`XXXX-XXXX-1234`) are displayed on screen.
Volunteer Status
Registered volunteers are held in a **Pending** status until portal administrators verify the uploaded Service ID Card. Once approved, volunteers gain access to search, input profiles on behalf of offline veterans, and perform verification audits.
Staff & Lead Assignment
A subordinate Staff user role assists the administrator. Staff users (login with: 9555555555 / staff123) access the Staff Dashboard to manage registrations and manually assign leads to verified volunteers. Volunteers have dashboard visibility over records registered by them, opted by veterans, or assigned by staff.